FREQUENTLY ASKED QUESTIONS

RECREO FAQs

RECREO was created to make people realise the power they have to help solve global problems through the things they buy every day. By giving consumers better and more sustainable alternatives that have a positive impact for the world and everyone in it, we hope to strive together towards a better, greener, more equitable future.

The Latin meaning for the word “RECREO “means to restore, revive or recreate. For us, it means people coming together to make the world a better place. At its core, RECREO is a movement that aims to inspire people and change the way we live through collective efforts. It’s the small changes that all of us make in our everyday lives that can have the most significant impact.

RECREO carefully vets the companies that are offered on its platform. We take our research seriously, and by tracing the materials to their origin, we can assess their green impact. Through our partnership with GreenStory, we measure the effects of various products and showcase that data to the consumer.

Through our analytics partner, Greenstory, we can analyse the carbon footprint generated during production. Our goal is to move towards carbon neutrality. As we do not handle the production, we actively look for companies with a low carbon footprint. Then we take mitigation steps through Offset Earth to counter the carbon produced during their production. Moreover, through Cloverly, we mitigate the carbon footprint generated from shipping the product to the customer. We are always looking for better solutions to mitigate any carbon footprint produced through our product offerings.

A conscious product is defined as a product with a positive impact on environmental, ecological and/or humanitarian causes. A sustainable product refers to products made using resources that cause fewer carbon emissions and waste by using less water and energy during production.

RECREO’s purpose is to solve global problems through purchases people make every day. Our nine core missions are preserving Wildlife, restoring Ecosystems, reducing Carbon, action towards Climate Change, eliminating Single-Use Plastics, conserving Water, having Sustainable Production, implementing a Circular Economy and advocating for Equality.

For sustainability, there are three critical factors; water conserved, emissions prevented and waste reduced. We use these to determine the sustainability of any product. Through our thorough research, we avoid offering products that have been greenwashed (**hyperlink: https://www.investopedia.com/terms/g/greenwashing.asp). It is our goal to partner with companies that share our values and mission. As the platform develops, we look to offer more innovative and sustainable solutions to our product partners.

With our first line, we aim to donate all proceeds to WIRES; a wildlife rescue organisation involved in relief efforts for the Australian bushfires. In the future, RECREO intends to partner with reputable charities for a limited line of products with the profits going towards supporting the charity. We are currently exploring options to help marginalised communities with the COVID-19 pandemic.

RECREO strives to ensure all its products are ethically sourced and made. This includes but is not limited to fair trade wages, labour rights, no animal testing.

Presently, we mitigate all carbon produced during production and shipping by purchasing carbon offsets. As RECREO grows, we will be able to implement better solutions to mitigate our environmental impact.

All products offered on the RECREO platform are sweat-shop free.

Our packaging is made from environmentally friendly products that are biodegradable or can be recycled. Our apparel products will come in compostable mailers sourced from Hero Packaging.

RECREO makes a difference by making people realise the power they have through everyday purchases. By offering our customers better, more sustainable alternatives that maximise the benefit to society, we believe that we can make a difference together. RECREO will always abide by its nine core missions in any of its product offerings.

Yes, you can see the impact generated from your purchase on our product pages.

RECREO uses GreenStory to measure the impact made from each purchase.

Clothing FAQs

With our clothing lines, we would recommend buying the size you typically wear. For more information, check out our sizing guide

For our first line, we are using recycled and upcycled materials. The environmental impact of using recycled and upcycled materials is less than using organic materials.

We recommend machine washing cold and hanging to dry. Do not iron.

We use 100% OEKO-TEX certified inks.

Currently, our hoodie is offered as a unisex product. However, all our products can be considered as unisex. Please refer to the sizing guide.

General Store FAQs

Orders will be processed within 3-4 business days. You will receive a confirmation via email.

Yes, you will receive a tracking number. For larger orders, we currently only offer milestone tracking.

Yes, you can change your order within 4 business days.

We currently offer all major payment options. You will be able to pay in your local currency with Duties paid beforehand.

We currently ship to 140+ countries. Please refer to the checkout page.

Shipping is variable based on the option you select. We calculate total landed cost for all products at checkout to ensure our international customers do not face any surprise costs. Please refer to the checkout page.

Orders will be shipped within 2-3 weeks. If there are any delays, we will do our best to inform you beforehand.

Please contact the shipping company associated with your order.

All products are final sale for our Outback Collection. If there is an issue with your order, please email us at support@recreo.eco, and we will do our best to resolve it.

If you are interested in partnering with RECREO, please contact us at info@recreo.eco with the subject line “Partnership Inquiry”.

If you are interested in working for RECREO, please contact us at info@recreo.eco with the subject line “General Application”.